Overview

Learning Objectives

These labs are directly related to the content presented at the Troubleshooting Summit 2024. By completing them, you will gain practical, hands-on experience configuring and troubleshooting key components of Webex Contact Center.

Disclaimer

This training document will familiarize participants with configuring Webex Contact Center to utilize the latest Virtual Agent and AI capabilities. The lab design and configuration examples could be used as a reference, it’s not a real design, and thus not all recommended features are used, or enabled optimally. For a design-related questions please contact your representative at Cisco, or a Cisco partner.

Lab Access

For these labs, we strongly recommend using your tenants. Because you are the partner, we assume you have access to a Gold or test tenant where you can complete the exercises. However, if you don’t have a tenant, you may use the credentials provided below. Please be aware that logging in with these credentials to Dialogflow CX requires two-factor authentication, and you will need to verify the code with the lab proctor. While we’ll do our best to assist, this process may cause some delays in getting you logged in.

Access To Control Hub. (https://admin.webex.com/)

Need to submit the following form to get the user credentials and phone number for the Channel.

https://forms.office.com/r/bc7jMspA1y

Access To Dialogflow CX Portal. (https://dialogflow.cloud.google.com/cx)

Username                    Password

wxcclabscx@gmail.com   TSSumm!t_2024!$%

wxcclabscx8@gmail.com   TSSumm!t_2024!$%

wxcclabscx9@gmail.com   TSSumm!t_2024!$%

wxcclabscx10@gmail.com   TSSumm!t_2024!$%

wxcclabscx11@gmail.com   TSSumm!t_2024!$%